Dev Solar – Legal Policies

Effective Date: March, 2026
Contact Email: devsolar125@gmail.com

1. Privacy Policy

Dev Solar (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of our customers, visitors, and partners. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our services or interact with our website.

1.1 Information We Collect

We may collect the following types of information:

Personal information such as name, phone number, and email address
Address, site location, and property details required for solar installation
Payment and billing information for services rendered
Technical data such as IP address, browser type, and device information
Website usage data through cookies and analytics tools

1.2 How We Use Your Information

We use the collected information for the following purposes:

To provide solar consultation, system design, and quotations
To install, operate, and maintain solar energy systems
To communicate updates, service schedules, and support information
To process payments and maintain financial records
To improve our services, website functionality, and customer experience
To comply with legal and regulatory requirements

1.3 Data Sharing and Disclosure

We do not sell, rent, or trade your personal data. However, we may share your information in the following situations:

With trusted partners such as installation teams, technicians, and logistics providers for service delivery
With financial institutions or payment gateways for processing transactions
With government or legal authorities when required by applicable laws or regulations

1.4 Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, loss, or disclosure. While we strive to use commercially acceptable means to protect your data, no system is completely secure.

1.5 Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting obligations.

1.6 Your Rights

You have the right to:

Access the personal data we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal data, subject to legal requirements
Withdraw consent for data usage where applicable

Requests can be made by contacting us via email.

1.7 Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyze traffic, and improve performance. You can choose to disable cookies through your browser settings.

2. Refund Policy

2.1 Advance Payments

Advance payments made for solar projects are generally non-refundable once project planning, procurement, or installation work has commenced.

2.2 Cancellation Before Installation

Customers may request cancellation before installation begins
Partial refunds may be provided after deducting administrative costs, site inspection charges, and any material procurement expenses

2.3 Post-Installation Policy

No refunds will be provided after successful installation and commissioning of the solar system
Once the system is operational, the project is considered complete and non-refundable

2.4 Equipment and Warranty

All solar panels, inverters, and related components are covered under manufacturer warranty
Any defects, performance issues, or faults will be handled as per the respective manufacturer’s warranty terms
Dev Solar will assist customers in coordinating warranty claims where applicable

2.5 Service-Related Issues

If there are concerns regarding service quality, customers are encouraged to contact us. We will make reasonable efforts to resolve issues in a timely and professional manner.

3. Terms and Conditions

3.1 Acceptance of Terms

By accessing our website or using our services, you agree to comply with and be bound by these Terms and Conditions.

3.2 Services Offered

Dev Solar provides services including but not limited to:

Solar consultation and site assessment
System design and engineering
Supply and installation of solar systems
Maintenance and support services

3.3 Orders and Agreements

All projects are subject to formal agreement and confirmation
We reserve the right to accept or reject any project request
Project timelines may vary based on site conditions, approvals, and material availability

3.4 Pricing and Payments

All prices are provided in quotations and may vary depending on project scope
Payments must be made as per agreed milestones or contract terms
Delayed payments may result in project delays or suspension

3.5 Installation and Delivery

Installation timelines are estimates and may be affected by external factors such as weather, government approvals, or logistics
Customers are responsible for providing accurate site information and access

3.6 Cancellation Policy

Cancellation requests must be made in writing
Refunds, if any, will be processed as per the Refund Policy

3.7 Intellectual Property

All content, designs, and materials related to Dev Solar are the intellectual property of the company. Unauthorized use, reproduction, or distribution is strictly prohibited.

3.8 Limitation of Liability

Dev Solar shall not be held liable for:

Indirect, incidental, or consequential damages
Losses due to misuse or improper maintenance of installed systems
Delays caused by factors beyond our control

3.9 Governing Law

These terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of the appropriate courts.

4. Contact Information

For any questions, concerns, or requests regarding these policies, please contact us:

Email: devsolar125@gmail.com

5. Agreement

By using our services or engaging with Dev Solar, you acknowledge that you have read, understood, and agreed to these Privacy Policy, Refund Policy, and Terms & Conditions.